CUSTOMER SUCCESS IS NOT THE SAME AS CUSTOMER SUPPORT. HERE’S WHY…
Customer Success is one of the biggest buzzwords in subscription and recurring revenue businesses in recent years. The reason why it’s become such a hot topic is simple.
Customer Success
CUSTOMER SUCCESS: THE MOST EFFECTIVE STRATEGY TO REDUCE CHURN
Nothing kills subscription-based businesses quite like customer churn. If you rely on collecting regular payments from the same customers time and time again, you need to listen up.