Customer Uplift Issue 4 This week has seen a number of new subscribers, which is hugely exciting – so, welcome to all of you. For those of you who are new, every week Customer Uplift aims to share the best CS content, strategies, tools, and opportunities, for you to read in 5 minutes or less. So, […]
Customer Uplift Issue 3 Hello to all the new subscribers who’ve joined since last week – thank you and welcome! As always, I want to share with you the best Customer Success content, tools, strategies, and opportunities that I discover each week. So, without further ado… The Open Book of Customer SuccessThis week, Customer Uplift was […]
*|MC:SUBJECT|* *|MC_PREVIEW_TEXT|* Customer Uplift Issue 2 Hello to all the new subscribers who have joined in the past week. Since issue one went out last Thursday, I’ve had lots of great feedback and plenty of people are sharing and signing up, which is wonderful to see. My goal with this is to share the best […]
Customer Uplift Issue 1 We all know that helping customers achieve their business outcomes with our products is a full-time job in itself. So, keeping up with all the great Customer Success content out there can be a challenge. That’s why I wanted to share with you a weekly email that summarises some of the […]
A podcast to accompany the newsletter and website content is in pre-production right now and aiming to be released in the next few weeks. Watch this space…
Customer Success is one of the biggest buzzwords in subscription and recurring revenue businesses in recent years. The reason why it’s become such a hot topic is simple.
Nothing kills subscription-based businesses quite like customer churn. If you rely on collecting regular payments from the same customers time and time again, you need to listen up.